Shipping & Returns
SHIPPING
Store Pick-Up: Standard orders will be processed, pending credit card or PayPal approval, within an hour or so of receipt. You will receive an email when your order is ready. Items may be picked up at any time during regular operating hours (Wednesday through Saturday, not including Holidays).
Orders not picked up within 30 days are considered abandoned and become property of the store.
NO REFUNDS WILL BE ISSUED ON ABANDONED ORDERS.
Standard Shipping (Ground):
Standard orders will be processed during normal opening hours (currently Wednesday-Saturday) and we make every effort to ship the following day (Wednesday through Saturday, not including holidays). Orders are packaged and then sent via USPS Ground Advantage. While the post office says these should arrive within 2 business days, they have their own thing going on and we've noticed it's closer to 3-5 business days from the date it leaves us. We are not responsible for any weather delays or the mail carrier randomly not coming to make a pickup. Normally, if our carrier skips Saturday's pickup, we'll make an effort to get them to the PO on Monday. We do our best to get things to you, since we don't like waiting for our goodies, either.
SHIPPING COSTS:
Continental US:
Ground shipping charges apply to merchandise subtotal before sales tax.
Flat rate shipping of $7.95 for orders up to $250 subtotal. $250.01 and up FREE
US Territories Outside of the Continental US and excluding Alaska and Hawaii (Puerto Rico, US Virgin Islands, Guam, and American Samoa):
All shipments to these territories have a standard shipping rate of $19.95.
RETURNS
EFFECTIVE JANUARY 1, 2017:
WEB ORDERS ONLY:
You may RETURN OR EXCHANGE regularly priced merchandise, for a different size, item, or store credit, within 10 business days of receipt of your order.
-Items returned without a receipt will reflect the most current sales price.
-All items must be in their original condition with all hang tags and labels attached. Items without tags will not be eligible for exchange.
-Any jewelry items must be in UNWORN condition.
-Items in any condition other than originally sold will NOT be eligible for exchange.
-We reserve the right to refuse exchanges on clothing that has been laundered, contains deodorant stains, smoke smell, pet hair and pet or food stains, etc.
We recommend that you send your return via an insured carrier. We are not responsible for lost returns.
If you are exchanging and item and are within the U.S.,, our shipping back to you is complimentary (Standard Shipping only.) In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges will be processed within 24-48 hours of receipt.
All returns or exchanges, along with a copy of the packing slip, must be sent to the following address:
Old Main Emporium
842 4th Avenue
Huntington, WV 25701
If you need more information, please feel free to call us at 304-522-MAIN(6246) Wednesday through Saturday, 11 a.m. to 3 p.m. EST. You may also reach us by email at inquiry@oldmainemporium.com
CANCELLATIONS:
If a cancellation needs to be made please call us AS SOON AS POSSIBLE. If you realize the need for a cancellation after normal business hours, it's best to send an email or contact us through one of the socials. We will do our best to make sure the order does not ship, however, this is not guaranteed. If you change your mind and we have already shipped your package, you are responsible for any shipping fees you originally paid when you placed your order, and you can refuse the package at the time of delivery. Once we receive the package back to our store, the order will be processed as a return and you will be refunded in 7-10 business days.
